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It is difficult to find a good towing service, especially when you need it the most. If you’ve ever been in an accident with your car stranded in the middle of the road, you would know.

However, once your car hooks onto a towing truck, it’s their responsibility to ensure it reaches the garage safely. Finding a trustworthy towing company that provides high-quality service at a reasonable cost can be a hassle. Therefore, here we give you a low-down on when you should call for a towing service and the six factors you must consider when making a choice. 

When to call a towing service?

You must call a towing service right away if you face any of the following situations:

  • Engine breakdown
  • Ignition problems 
  • Discharged battery
  • Flat tire
  • Locked car door
  • Collision damage

Customer service

If you find that the center agent behaves rudely over the phone or appears uninterested, you can easily deduce that the service won’t be pleasant. Choose a towing service that’s easy to work with and deals with their clients in a positive and result-oriented manner. 

Availability 

Select a towing service that will promptly come to your aid irrespective of the time of the day. A company that offers a 24/7 towing service provides peace of mind to the drivers. It ensures that if your car breaks down on the highway at 2 AM, you can rely on the company to tow your vehicle to the nearest garage or auto mechanic shop. 

Reputation

Check the towing company’s online reviews before deciding to use their services. Talk to their previous customers to get an unbiased opinion about the quality of their service.

Insurance and licensing

You should make sure that the towing company is appropriately certified by the appropriate licensing authority. Also, check whether it has liability insurance to cover damages caused during unforeseen events. 

Cost 

Beware of companies that are reluctant to give you a breakdown of costs, as a refusal to do so is a definite red flag. Find a towing company transparent from the get-go about how they plan to charge you for each service. Choose a towing company that offers a binding quote roadside assistance services.

Versatility

A towing company that offers various additional roadside assistance services will help you deal with any situation, regardless of its complexity. Do your research in advance to familiarize yourself with the company’s versatility and expertise in delivering solutions like tire change, battery jump-start, fuel delivery, etc. 

About Orlando Towing and Recovery

We offer emergency towing services and complete roadside assistance. We have fully stocked towing trucks, and our skilled workforce can handle a variety of towing and roadside challenges to meet all kinds of customer expectations. We serve several locations, including Orlando, Sanford, Kissimmee, Lake Buena Vista, Pine Hills, and Apopka. You can call us at (407) 359-7444 to know more.

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